Lending processes in Large International Bank
Digital transformation in bank’s credit approval processes
the Problem
Lending processes handled manually without proper tracking of Time to Decision and Time to Cash KPIs
Lack of standardization of processes across countries in the commercial banking sector
Long and complex processes delay Time to Cash and hamper effectiveness and competitiveness of commercial lending
KPI Before
Too long Time to Cash and Time to Decision - 30 days needed for credit approval
Too many FTE needed to handle the process
The implemented Solution
Automated lending process through implementation of IBM BPM across multiple countries for front and back office
Standardized procedures across multiple countries
Integrated BI to track KPI globally
Integrated core banking systems to automate manual user input
KPI After
Time to Cash and Time to Decision reduced by 30% (9 days)
FTE needed to handle the process reduced by 20%