Transform Your Processes with Leading BPM + Generative AI Systems

Elevate your operations with groundbreaking BPM and Generative AI solutions.
Experience a transformative shift as your processes evolve to new heights of efficiency and innovation.

100% of Operations Automation

At IBPM, we redefine automation. We are not only a software house specializing in software development - we are architects of solutions allowing for maximum automation of business processes.

That's why we prefer to be called Automation House.

Our unique approach combines BPMS with state-of-the-art GenAI systems, enabling us to design solutions that reduce operational costs as much as possible, shorten operations to an absolute minimum, and ensure the highest customer satisfaction.

Let us evaluate your processes, create integrated solutions that will redesign your operations and transform your business.

  • In 2013, our journey began with a proficiently trained IBM BPM team, specializing in corporate BPMS implementations. Now, we've expanded twentyfold in both size and experience, solidifying our position as industry leaders.

  • We successfully completed approximately 150 diverse projects spanning telecommunications, banking, retail, insurance, manufacturing, and services sectors.

  • We boast a team of 70 skilled BPM + AI developers, along with 30 team leaders/architects, project managers, solution managers, and business development managers dedicated to driving innovation.

  • We implement systems for: Business Process Automation, Enterprise Content Management, Robotic Process Automation, Process Mining, Generative AI, Business Intelligence, Data Lake Houses, API Management, Business Rules, Computer Vision, IoT, Augmented Reality.

We specialize in facilitating digital transformations by integrating BPM (Business Process Management) and AI (Artificial Intelligence) platforms. Operating at the intersection of operational needs, technological advancements, and business strategies, we leverage BPMN 2.0 and Generative AI techniques to deliver exceptional outcomes across various industries, including Finance, Telecommunications, Insurance, Automotive, Manufacturing, Retail, and Public Administration.

What we do?

  • Boost car sales with BlueBox AI Chatbots for Car Dealerships

  • Unlock Manufacturing Efficiency: Streamline Production Tasks, Service Orders, and Material Flows

  • Transform Call Center Operations: Automate Human Tasks with AI-Powered Case Management Systems, Integrated Chatbots, and Voicebots

    Transform Call Center Operations: Automate Human Tasks with AI-Powered Case Management, Chatbots and Voicebots

  • Revolutionize Your Helpdesk with BPM-Powered Processes and BlueBox AI

  • Automate your Sales Operations with Generative AI RAG BlueBox AI

  • Automate your Service Processes with BPM + AI

Reference IT Architecture

See how low code BPM platforms integrated with propietary GenAI system BlueBox AI deliver business value

  • At the pinnacle of the enterprise architecture hierarchy lie the business processes. The way the processes work is heavily influenced by the technology adopted within a company. In the typical 'AS IS' state, the company depends on antiquated monolithic systems like ERP. Transitioning to the 'TO BE' state involves implementing a layer of BPM+AI beneath it.

  • At the AI layer, majority of all human intellectual activities are automated by the Generative AI RAG system.

    This facilitates the utilization of company knowledge, empowering operational decision-making and adeptly recognizing the decision context.

  • At the foundation lies the BPM system, which encapsulates the entire process logic within its structures.

    The BPM system possesses the knowledge of when an operation is completed and what subsequent actions are required.

    The BPM system serves as the logic hub for communication with all pertinent systems and users involved in the process.

Our technology stack comprises portfolio of IBM Automation, Integration, and Data & AI systems like Watsonx. Additionally, we proudly partner with industry leaders such as Webcon, Appian, and Camunda.
Below, we highlight a select few of the primary systems we develop in our digital transformation projects.

Our technologies

BlueBox AI is a propiertary IBPM’s Knowledge Graph based Retrieval Augmented Generation system integrated with top-tier Large Language Models.

The system offers a comprehensive solution for mass synchronization, vectorization, and indexation of large volumes of a company's unstructured data. BlueBox AI seamlessly connects to any data lakes to execute search queries. The search results undergo analysis, verification, and ranking to ensure the highest quality of answers. After refinement, the results are transmitted to Large Language Models (LLMs) for final interpretation and responding to the user's queries.

BlueBox AI is designed to operate either on-premise or in a hybrid architecture. It can function on client servers or on a predefined hardware platform optimized for its components, delivered as the BlueBox AI appliance.

BlueBox AI

IBM Business Automation Workflow

IBM Business Automation Workflow. It's a comprehensive software platform designed to automate and streamline business processes within organizations. IBM BAW provides tools and capabilities for modeling, managing, and optimizing workflows and business processes across various departments and systems.

Key features of IBM BAW include:

  1. Workflow Automation: IBM BAW enables organizations to automate complex workflows and business processes, including human-centric and system-to-system interactions.

  2. Process Modeling: Users can visually design and model business processes using intuitive graphical interfaces, making it easier to understand and manage complex workflows.

  3. Integration Capabilities: IBM BAW integrates seamlessly with other enterprise systems, applications, and data sources, allowing for smooth data exchange and interoperability.

  4. Decision Management: The platform includes capabilities for business rules management, enabling organizations to define and manage business rules and logic within their workflows.

  5. Content Management: IBM BAW provides tools for managing and accessing content within business processes, ensuring that the right information is available to the right people at the right time.

  6. Analytics and Monitoring: The platform offers analytics and monitoring features that allow organizations to track and analyze process performance, identify bottlenecks, and optimize workflows for better efficiency and productivity.

Webcon BPS (Business Process Suite) is a comprehensive business process management (BPM) platform developed by Webcon, a software company specializing in workflow automation solutions. Webcon BPS offers a range of features and capabilities designed to help organizations streamline and optimize their business processes effectively.

Key features of Webcon BPS include:

  1. Process Automation: Webcon BPS enables organizations to automate their business processes, including both simple and complex workflows, to improve efficiency and productivity.

  2. Form and Document Management: The platform provides tools for creating electronic forms and managing digital documents throughout their lifecycle, from creation to archiving.

  3. Workflow Design and Modeling: Users can design and model their business processes using intuitive graphical interfaces, allowing for easy visualization and modification of workflows.

  4. Integration Capabilities: Webcon BPS integrates with other systems and applications commonly used within organizations, enabling seamless data exchange and interoperability.

  5. Task Management: The platform includes features for task assignment, tracking, and escalation, ensuring that work is completed efficiently and on time.

  6. Reporting and Analytics: Webcon BPS offers reporting and analytics capabilities that allow organizations to monitor process performance, identify bottlenecks, and make data-driven decisions to optimize workflows.

  7. Security and Compliance: The platform includes robust security features to protect sensitive data and ensure compliance with industry regulations and standards.

Webcon BPS

Our Customers Case Studies

  • Network Investment Processes in Telco company

    The Telecom Network Investment management process required 15-30 FTEs, constrained by complexity, risking data loss and legal breaches. Simplifying processes, enhancing data security, and ensuring compliance were crucial for efficiency and risk mitigation

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  • Customer Case Management in Telco company

    The company faced challenges with unanswered customer documents, causing dissatisfaction and contract terminations. Lack of prompt responses led to customer attrition. Root cause analysis and proactive measures were insufficient, exacerbating the issue.

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  • Submitting applications for EU funding for farmers

    The project aimed to implement a technical platform to streamline business processes, reducing system development time. By standardizing assistance procedures and leveraging automation mechanisms, it aimed to expedite assistance program launches, streamline application handling, and improve service quality for farmers at ARiMR (Agricultural Market Agency)

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  • New mortgage banking in Large International Bank

    Outdated banking systems had impeded modernizing mortgage processes, leading to revenue loss and inefficiencies. Time-consuming and resource-intensive procedures lack transparency and traceability, hampering monitoring and accountability. Suboptimal credit decisions further exacerbate the issue.

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  • Customer Case Management in Insurance company

    A backlog of unanswered customer documents and emails led to frustration and increased inquiries. Lack of analysis on root causes and proactive measures exacerbated the issue, contributing to repetitive customer outreach and dissatisfaction.

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  • Lending processes in Large International Bank

    Manual lending processes hindered proper tracking of KPIs like Time to Decision and Time to Cash. Lack of process standardization across countries in commercial banking prolonged Time to Cash, impacting competitiveness. Streamlining processes was essential for improved effectiveness in commercial lending operations.

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  • Upgrade of the core Integration Bus in Energy Operator

    The infrastructure's lack of high availability architecture caused frequent downtimes with high MTTR. Outdated critical components and subpar gateway performance increased support costs. Migrating integration applications was imperative for seamless operations and enhanced efficiency.

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What our Partners and Customers say about us?

Discover how IBM leaders are working together on Watsonx.ai projects with IBPM S.A., while also hearing from EFL S.A. representative about the cooperation with IBPM S.A.

“IBPM has successfully delivered 46+ processes within our organization and continues to introduce new ones. Our collaboration spans over a decade!”

Medical University of Lodz

“The IBPM team consistently delivers substantial value across all our BPM + Integration projects.”

EFL Leasing Credit Agricole

“We are using Customer Care process application made on IBM BPM by IBPM for 8 years”

Vienna Insurance Group